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Accessibility statement for the City of Wolverhampton Council

This accessibility statement applies to www.bilstonth.co.uk

This website is run by the City of Wolverhampton Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• You cannot modify the line height or spacing of text
• You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email EventsEnquiry@wolverhampton.gov.uk
• call 01902 552035
• We’ll consider your request and get back to you in 10 days. 

If you cannot view the map on our ‘location-travel’ page, call or email us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: EventsEnquiry@wolverhampton.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.bilstonth.co.uk/visit/contact

Technical information about this website’s accessibility

City of Wolverhampton Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

The content listed below is non-accessible for the following reasons.

Financial transactions
Our boxoffice payment path uses a third party system called ‘Ticketmaster’ which is outside of our control. We will however keep this statement up to date regarding the accessibility levels of that system.

Preparation of this accessibility statement

This statement was prepared on 20 May 2021. It was last reviewed on 20 May 2021.

This website was last tested on 20 May 2021. The test was carried out by Twenty-First Century Media Group using the WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org). The test brought back the following results: 0 Errors, 0 Contrast Errors